I am Jasmeet Kaur Kohli, an account holder of Standard Chartered Bank in INDIA. I want to file a complaint and want to bring it to your kind attention since the same is a case of Fraud and wants an immediate action.
I received a message from the Bank on Sunday night i.e 7th August,2011 at around 11.00 p.m that there is an ATM Cash withdrawal of Rs. 19,459.73 and Rs. 1,216.35. But the fact is that, I have not done this particular transaction. My ATM debit card is with me only. I have never shared my passwords and PIN numbers with anyone. I filed the complaint there and then only but your server was down. The concerned customer care executive told me that he has blocked the card and filed the complaint regarding this. Further he said that, he is not able to take out the details from where this transaction has been done. I relied upon him and thought that my complaint has been registered. I again called Customer care at 2.00 A.M i.e very early morning on 8th August,2011, and i got to know that the complaint has not been registered yet. That was really shocking for me.
On 8th August in the morning itself at around 9.30 or so, i visited the Barakhamba Branch, New Delhi, INDIA, where i have my account. I filed a written complaint also with the Bank and showed them my ATM Debit Card that its there with me then how can some one withdraw money from my account. But an unusual thing which i get to know after seeing my account statement that some one has swapped my account towards purchases. The Bank's own records are not reconciled. The message is stating that it is an ATM cash withdrawal and Account Statement is saying that there is a purchase. It is quite surprising that Bank itself don't have answer that from where the money has been taken out. i filed a Police complaint too and the copy of the same is duly submitted with the Bank.
On 10th morning, when i called your customer care service center, I got to know about a new fact. They have written in the complaint that I have lost my ATM Debit card which is not at all true. Besides repetitive intimation, your customer care executive filed a wrong complaint. Wow, the customer is running after the Bank executives to know about the status of his/her complaint but he/she comes to know that the facts of the complaint have been modified as per their own convenience. great response i must say. What a service they are giving to the customers.
In the evening, i received a call from an executive towards a reply for an SMS which i send on 9th night at 11.50 p.m. But when i asked him to tell me the status of the investigation, he said its the internal matter and you cannot tell this to me. I am a customer, and I have a RIGHT TO INFORMATION about everything which is affecting me. I have lost my money because of your security problems then why should i suffer. I have the right to know what you people are investigating, what is the stage of investigation and everything which is related to that. When he refused, i told him clearly, I am gonna file a case with Consumer Court and he said openly and boldly that go ahead.
I just want your team to help me in taking out my money back which i have lost due to loose security of the Bank. Kindly take the complaint on an urgent note and help me in recovery of my money.
Kindly contact me on the below mentioned e-mail id. I will be highly obliged for your kind help.
Regards
Jasmeet kaur Kohli
Email ID - [protected]@gmail.com
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