Standard Chartered Bank — Illegal extortion of money

Address:

Bangalore, Karnataka

Guys please help me i am fed up of transfering money to these people... I was asked to pay 4000 for the card enhancement package eventhough i have not asked nor opted it. No one in this regard had made any kind of communication whether i want card enhancement package. I only had got a call from customer care for card renewal which i agreed since i was happy with the first year journey with this bank.Let me make it clear here nobody spoke about the card enhancement package. To my astonishment i recevied 2 statements saying it was converted to emi account with principle of 4000. I was surprised that it was converted to emi by default. I remember not even a single communication by the company for this conversion. Now when i said i want to close this account i was asked to courier back the package which i did later another customer executive called and said nobody asked me to send and that they are not paying me back the amount i paid as part of emi. Now fed up of all these discrepancies i decided to cancel my card. However my card is cancelled and i got a cofirmation saying its cancelled but still the instabuy account procedure is being dragged. Everyday 7 people send emails saying my outstanding bill is 4000 still. Miss Manisha had some weird erroneous figures which later was being apologised saying it was mis calculation by them. They asked me to pay 2089 to preclose my instabuy account ending with 9415. Which i did. In the attached excel sheet which i downloaded from standard chartered site(my account). I see my current outstanding shows 112.36rs. If this is the case i have need to pay 112.36 rs. Why is Miss Manisha mails saying i need to pay 4262.14rs? If this is the case is the principle 8000rs? FYI, I am frustrated to such an extent that i was not in a mood to redeem my 8000 points if i am not wrong it amounts to 2000rs which your customer executive only told me. Once this above issue is sorted out please send me a confirmation email saying my instabuy account ending 9415 is closed and that it has a balance of 0 rs. Because i dont want to face any confusions later.