Standard Chartered Bank — Incorrect charges levied | |
Hello,
This is to bring into your notice that I have been issued a Standard Chartered Bank Titanium Credit Card([protected]) in the name of Sandeep Rawat. I already have other credit cards with no yearly fees, and also I was not at all interested in taking it up, it was banks executive who insisted me repeatedly just to achieve the monthly target.
During the discussion with one of the banks executive while the application process, I was told that I will be contacted after completion of year to know my willingness to continue with it.
But I have never been contacted in this regard and also to my utmost surprise i have received the bill with yearly fees levied on it.
After this I dropped an email to costumer care executive asking them to close my account and waving off the annual fees on this they replied :
"Ref : 09/13/123575/SP/CRD
Dear Mr. Rawat,
This is with reference to your e-mail dated September 25, 2013
We confirm that the card has been issued to you complimentary only for the First year, however Rs. 750 would be charged to your card account from the second year on-wards.
We regret our inability to reverse the same in your card account.
We note that you are abroad and hence we await your further instructions vide the same channel .
Assuring you of our best services always,
Yours sincerely,
On behalf of Standard Chartered Bank
Ramya Prabha
Officer - Customer Care"
I would like to help me with this.
Looking forward for you positive and quick response.
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