| Address: | Kolkata, West Bengal |
I had a purchase using my credit card (Number [protected]) and opted for a 9 months EMI option.
For the first month, the due amount for first installment appeared in my statement of the same account (of the credit card) and I made the payment.
But, suddenly, from the second month, one more account([protected]) was tagged to my card for the EMI payment which was showing my EMI details.
As usual, I made my payment for my account of credit card [protected] but could not do the same for the other one as I did not know the presence of the second account.
I tried to contact several times to have a discussion about my credit card loan account [protected] which was unethically tagged to me, without any prior notice.
I got two/three calls from bank's representatives regarding my dues but the phone was cut before I explained my issues regarding this.
Next payment due date is 30th of this month and it is showing some Rs. 800 additional charge in the statement of the EMI account.
I need this issue resolved urgently, kindly suggest. Was this information helpful? | 
Please accept our sincerest apologies for the inconvenience you have experienced. Please be assured that we have noted your card details and our officials will contact you to address your concern.
Regards,
Standard Chartered India