[Resolved]  Standard Chartered Bank (Manhattan Credit Card) — Fraud on Credit Card for CPP pack

Address:

Bangalore, Karnataka

Hello Guys, please find below the mail shared to banking ombudsman for the credit card fraud done by Standard Chartered Bank (Manhattan Card)


Hello Banking Ombudsman,

Further to our telephonic discussion regarding the issue I am pointing out the issues faced with the Standard Chartered Bank (Manhattan Credit Card)

1. I had subscribed to the Card Enhancement Program (CPP Protection) last year after discussion with the Sales Manager of Standard Chartered bank, there was one point where we had a debate is that this will be an auto renewable package where I had clearly said no for the product as I was not very comfortable with the same. The sales manager assured me that there will be communication sent to me for the same or I can cancel the pack before 12 months and I will 75% amount refunded back to me.
2. I remembered the same in the month of October and sent a mail to the customer care for the cancellation of promo for which I had received a response that as per the confirmation on the call we are continuing the pack however there was no call made, when I escalated the same again the response was to return the complete pack which I did but one of the card was missing from the pack which I immediately returned after I got the confirmation from bank but the whole process took more than one month as the bank response was very slow (I feel the same was intentional) and after that bank stopped responding to my mails.
3. The another issue started when I received a SMS for the Rs. 1950 charged to my credit card when I called up the customer support they said the information is still not there with them and they will confirm back to us and please call after four working days which I did then I gave the request on the call center to reverse the same as I am already interacting on mail with the bank for the cancellation of the pack then customer care executive told be that the same amount with service tax will be reversed, however only 50% amount was refunded and none of the Manager at customer care were ready to come online and talk to me on phone, without any other option I had sent a mail marking a CC to you where the bank has responded to the mail after so many days that the Rs. 972 has been refunded as a favor to me.
4. Now the question remains about the old pack which I had requested for the cancellation however was not done and the 75% amount which was committed to me has not been refunded back to me and there was intentional delay responding after returning the complete pack (not even single rupee usage was done on that pack) need that Rs. 4000 pack to be refunded back to me from the bank.

As discussed please help me on this, the written complaint also will be submitted to your office by tomorrow, all these mails are a legal evidence with service reference numbers.