[Resolved]  Standard Chartered Bank — Saving account converted into access plus account from salary account without intimating and maintenance charges deducted

Address:

Central Delhi, Delhi

I have one Salary account with Standard Chartered bank which was opened by my previous employer CMS Computers Ltd. in 2004 in my name and I left that company in january 2008 and was still using this account number [protected] since then. Yesterday when I checked the accound balance it was quiet low and when I checked transaction history online then found that an amount of Rs 1654.50 was deducted from my account for maintenance charges, I contacted customer care and told the same details to one agent named Tameem and he advised that my accound was converted to axcess plus account in 2009 and I had to maintain an average quarterly balance of 25000 and because of not maintaining this the maintenace charges have been deducted from my account this time. I told him that I was never intimated by the bank that my account has been converted to axcess plus with these conditions of minimum quarterly balance neither by phone, e-mail or any other means though I have ben receiving all other communication like any chnages in my mobile number or address regularly.
I advised the agent to log acomplaint for the above case but he denied saying that I will have to visit the branch and when I told him that I am not in delhi where my home branch is (in Sansad Marg) then he said I can visit any branch in kolkata.
Please advise what should I do.....