[Resolved]  Standard Chartered Bank — Excess credit limit not refunded.

Address:

Pune, Maharashtra

I had a lot of problems doing payments for my standard chartered credit card as most of the cheque payments did not reach you(the bank) on time. Similarily last month, I made two cheque payments both from different accounts. One amounted to be 20,182, the other 10,000. After 15-20 days of the payment, I received no confirmation from standard chartered. I called customer care and was told that the cheques are normally received in a time period of 3-4 days and was asked to put in new cheques. I put two new cheques with the remaining due. One cheque amounted 20,000 and the other 10,790. After a weeks time, I received a confirmation of you people getting this payment. I then continued to stop this credit card and also got the confirmation for the same. Yesterday, I noticed that the previous cheques that I had deposited had reached Standard chartered and was deducted from my account.

I visited the local SC bank here which is the only bank in Pune and they say they do not look into matters with respect to credit cards. After writing numerous emails to the customer care and the head of service. I received an email asking me to email my bank account details to them. Afterwhich I haven't heard a single word from them. I cannot call customer care as they know nothing about this. I am totally clueless on what is to be done now.

Your help would be appreciated.

Ref # for SC bank : 01/12/022716