Standard Chartered Bank — Query not answered correctly

Address:

Thane, Maharashtra

I have applied for credit Card. It was told to me that doccuments are fine and i will get the card within 15 working days. But nobody has contacted me after getting the doccument. The agent who has picked my doccument has kept his phone off. When i asked this query to customer care , they are not clearly answering my query. Once they hear my name, next time they are not picking up the call. Its really harashing. I am really upset with the bank customer care service. If you cant provide service, admit that. Why to avoid??

Regards,
Satrujit