| Address: | Thane, Maharashtra |
1. This is to inform you that I had received an sms from Bank (LM-STANCH) stating that I have made transaction of Rs 18943.85 on 28th Feb 10:30 PM bu the transaction was not done by me and as asked in the sms to reply by entiering digit 2 i[censored]nauthorised I had replied with 2 also which was also suggested by Customer service officer . Just after sending sms received call fronm + 401 but not able to communicate even after 10 mins holding.
2. Again called to Customer service officer asked to block my card as per him same has been done.
3. 3rd call to Customer service officer again came to know that one more transaction of Rs 17000 (approx ) has been done, sms for which was received on 1st March 13:30 PM mentioned that ( Transaction for GBP 228.27 has been done processed without addtional factor of authentication that is prescribed by RBI) which was also not done by me.
4. Calling Customer service officer again resulted in him saying that the identification can only happen after 48 Hrs.
This is an fraud transaction which has happened on my card and request your kind not to charge any amount in the monthly billing for the same as well as stop the transfer of amount to merchant for these 2 unauthenticated transactions immediately..
Even after doing instat call to customer card they have not stop payments to merchant Was this information helpful? | 
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