[Resolved] Standard Chartered — Credit Card Dispute | |
Dear Sir / Madam, This is regarding my Credit Card dispute. I am using credit card of Standard Chartered Bank since November 2008. I found two fraud transactions in January 2009 for which I reported to bank customer care on 23 Jan 2009, details are as follows : Transaction Details - 23/01/2009 REP# 903803 BOOKMYSHOW INR 930.00DR INR 930.00 20/01/2009 REP# 903802 BOOKMYSHOW INR 930.00DR INR 930.00 "Discussion with Susheel at 23:19 - Card blocked for further transactions on 23 Jan 2009, Dispute will be cleared within 45 Days. If I am found guilty they will show me proofs regarding that transaction and I will have to pay the same, but if not then amount will be reverted to me." According to Bank this dispute was solved as the customer care representative confirmed me over phone. I also got the disputed amount back as well as another credit card was also issued to me. Now, nearby one month later while I was checking my statement I found that the same amount is again been added in my credit card. So I again called up customer care and they said that I am liable to pay that amount and they have not even sent me any type of proofs via post or mail showing me guilty. The fraud transactions refer to movie ticket bookings and if tickets are booked online then their collection from theaters cannot be done without showing the same credit card. Please help me to resolve this issue as soon as possible. Thanks & Regards Anil Jha Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Balu Jayaraman
Head – Customer Care
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai 600 001.
Email Address: head.[protected]@sc.com
You will receive a response within 5 working days.
In case you are still not satisfied with the resolution provided, you may contact the office of our Central Nodal Officer and Head – Customer Care at Ph : +[protected]Monday to Saturday - 9AM to 6PM).
If you are still not satisfied with the response or if you have not received a response from the bank within a month, you can file your complaint before the Banking Ombudsman. For more details on Banking Ombudsman Scheme request you to visit www.bankingombudsman.rbi.org.in
Head – Customer Care
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai 600 001.
Email Address: head.[protected]@sc.com
You will receive a response within 5 working days.
In case you are still not satisfied with the resolution provided, you may contact the office of our Central Nodal Officer and Head – Customer Care at Ph : +[protected]Monday to Saturday - 9AM to 6PM).
If you are still not satisfied with the response or if you have not received a response from the bank within a month, you can file your complaint before the Banking Ombudsman. For more details on Banking Ombudsman Scheme request you to visit www.bankingombudsman.rbi.org.in
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+91 11 3940 4444
+91 11 6601 4444
19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
First thing is that file a complaint to RBI as soon as possible.
If you will not settle these bills they will keep on adding late payment and intrest.Try to get it cleared
any how(try pursuing the customer care) and have a written proof; and never user standard charted services.This bank is a big fraud as you might have realised.
best regards
surendra