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[Resolved]  Standard Chartered Bank — Complaint Regarding Uninformed Minimum Balance Charges and Request for Account Closure

I am writing to formally lodge a complaint regarding the deduction of ₹1400 from my account due to minimum balance charges. I have held an account with Standard Chartered Bank for the past three years, during which there were no minimum balance requirements, nor was I informed of any such policy change.

This charge was imposed without prior notification, which I find to be highly unacceptable and unprofessional. As a result, I no longer wish to continue my relationship with your bank.

I kindly request a refund of the ₹1400 deducted from my account and an immediate closure of my account upon receipt of the refunded amount. Please consider this my formal request for account closure, and I would appreciate it if the necessary steps are taken promptly.
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Mar 26, 2025
Complaint marked as Resolved 
Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2024
Standard Chartered Bank Customer Care's response Dear Valued Customer,

This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding your complaint for the charges levied on your account.

We sincerely regret the delay and inconvenience caused to you in this regard.

However, we observe that the details provided are insufficient for the Bank to review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

Alternately you can reach out to our service channels with the details for us to assist your further.

Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

Regards,
Standard Chartered Bank
 
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