[Resolved]  Standard Chartered — Credit Card Application denied without justification

To whoever it may concern,

I received two letters dated 7th jan 2010[Ref No.: BVN0319HKT] and 19th Jan 2010[Ref No. CAG0310VRT] from Standard Chartered Bank. It states the rejection of my application for credit card siting the following reason:

- Does not meet bank policy norms

Would request an explanation on the relevant bank policy norms that have not been met!

While you may explain your stand, I'd like to inform you that representatives from your bank have hassled me for about two months now. While I obliged your representatives with all necessary documents requested, your bank it seems has paid no attention to the submitted documents.

Once the first set of documents were submitted in completion, your representative approaches me again with the same set of documents to be filled up one more time. This time however, he had come up with a new policy to safeguard theft of credit cards. He even went ahead claiming that if I do not take the offer, I might not get the credit card. I promptly denied taking the policy, requesting processing of the card application first.

Multiple submission of the same set of documents by your representatives have proved detrimental to my chances of getting a credit card. This has inevitably led to two letters of rejection from the bank.

One complete round of verification had been completed(including the verification call from Bangalore), untill a new agent approaches me with the same set of documents. This gentleman was completely unaware that one of your sales representatives had already taken the documents not once but twice!! Another round of verifications begin but are never concluded.

It does not end here. Another new face comes over to my office to have my documents attested, which I promptly did. After having been pestered by an organization so un-organized as yours, I demand an explanation of greater detail than the one-liner submitted!!!!

Even after the bank had served two letters of rejection, representatives from your bank started to call me again after about a month to re-start the entire procedure once again siting 'technical glitch' in their previous instances of processing.

It is a matter of concern if salaried individuals like me earning in excess of 10 L per annum are being rejected a credit card. I would like to have an detailed explanation for such ir-responsible behavior from a bank of your repute!