[Resolved] Standard Chartered — Complaint against the credit card department of Standard Chartered Bank
I have a strong complaint against the credit card department of Standard Chareterd Bank. And I am really unsatisfied with the way they are handling my Credit Card A/c. I made all the payments what I received in e-statement and in SMS sent by Standard Chareterd within time. I talked with Snehankar (customer care executive) on 16-May-08 and he was saying that I made the partial payment, and he is not ready to understand what I was saying and else he told me that a call will be coming to me within 48 hrs, but I haven't received any call from the concerned department and I also talked to another customer care executive on 20-May-08 and he is telling that you have to pay the interest, that is no valid, and also he is challenging me that go to consumer court and do what you can do. I have a supplementry card as well and on 20/01/2008, I made the balance transfer of the amount Rs. 9, 900.00 to my supplementry card. According to the statement it is clear that after the calculation of the primary and supplementry card, what will come out I have to pay that only.
I am very much uspset by this thing. In the month of The following transactions (A4INTEREST) are invalid, because I made the payment of what you have send me in the e-statement and in sms.
10/03/2008 A4INTEREST INR 189.36DR
10/03/2008 A4SERVICE TAX & CESS @ 12.36% INR 23.40DR
10/04/2008 A4INTEREST INR 98.37DR
10/04/2008 A4SERVICE TAX & CESS @ 12.36% INR 12.16DR
10/05/2008 A4INTEREST INR 65.19DR
10/05/2008 A4SERVICE TAX & CESS @ 12.36% INR 8.06DR
The A4INTEREST and A4SERVICE TAX & CESS @ 12.36% of the month March is again credited to my A/c, but for the month of April and May it is not credited.
It shows that they are doing wrongly.
10/03/2008 B4INT REVSD. INR 189.36CR
10/03/2008 B4SERVICE TAX & CESS @ 12.36% INR 23.40CR
Again I am clearing, that I have done all the payments (mentioned in the e-statement and in SMS) within time. And their costumer care executive are not suppotive at all even thay deal like they are the wholesole of the compay.
Please perform some strict action against them, otherwise they will do what they want.
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Aug 14, 2020Complaint marked as Resolved