[Resolved]  Standard Chartered — Insufficient Service

dear sir: re:
account nos;[protected]
account nos;[protected] my complaint started since 2005 when i use my standard chartered credit card for the purchase of 6 tickets going to palawan on May, 2005 but since my mother had a heart attack, i had to cancel our trip since she was supposed to go with me and my children. i called your customer service to ask how to cancel the said transaction and was advised to go back to the travel agency where i bought the tickets. i did and saw the transaction slip was voided by the agency. when the billing staement of your company arrived on July, 2005, i was shocked to see that i was still being billed for that transaction so i called the customer service and asked how that happen. the customer service was named ANGELA and she advised me to call your dispute department and talked to a certain MS. COLA on Aug. 17, 2005, she said that she would look into the matter and call me. no call came. then another bill arrived on September, 2005 with the same statement and interest of the said transaction so i called your office again and talked to JOY, who gave me MRS. CALIUAG's direct line. i explained to her what happened and asked me to write my grievances and fax the letter, advising me to forward the letter to ERIKA; cc: MRS. CAYA, which i did on Sept. 28,2995. i called ERIKA VILLA again to confirm if she got my fax and she confirmed that she did. another letter arrived from your legal dapartment on Oct.4, 2005 and as soon as i got that letter i called up MRS. FERNANDEZ. FROM THAT TIME UP TO THE PRESENT YOUR COLLECTING AGENCIES ARE HARASSING ME AND I WAS EXPECTING A CALL FROM YOUR OFFICE, BUT NOTHING. you could verify with my other credit cards {bpi and rcbc} that i am a good and a valuable client and you could verify with my history with your company that i pay what i owe. i hope with this email that you would investigate and settle my case, hoping for your immediate response, rizalina ramos espinosa