[Resolved]  Standard Chartered Credit Card — REVERSAL OF CHARGES

I was holding a credit card([protected] & [protected]) of Standard Chartered Bank
till Aug'06.The card was offered to me free of Membership, Annual & Joining fees. However in 10.01.2005
statement, they charged me Annual charge of Rs. 1200/-. On 20.01.2005, I spoke to their customer
care office regarding the charges which i was not liable to pay. They assured & confirmed me the charges would be reversed and the same would reflect in the next statement. The reversal was not done and interest and Service Tax was charged also. On 14.02.2005 when I received next statement dt. 10.02.2005, again I spoke to their Customer care office for reversal which they again confirmed of reversing. However in the next statement it was not also done. Later they kept going on charging interest, Late fee and ST. On 10.01.06 they again charged Rs.1200 as annual charges. I have written 2 letters(20.06.2006 & Oct'06) to their Banglore office, However there is no feed back from their end till date on the same.

In this statement you will find I have made all payments in time for use of credit card. Whatever purchases I had made on this card, all amounts was paid before the due date. Standard Chartered
Bank for promotion have originally proposed that no membership/Annual fee will be charged, but have
charged in the statement. You can see from the statement that Add-On card fee has been reversed but
my annual fee has not been reversed though time to time they have promised to reverse. The arrears
shown are false with accumulated late fee and interest thereon which is not payable by me. Such a big
institution's behaviour is not appreciable at all and again putting my name in defaulters list for which
I am not liable. The institution representative talks on the telephone and agrees to reverse but have
failed to do so.

My letters and request are not considered at all. So for no fault of mine why I should be penalised. For
your verification I can show the original statements as referred and request you to consider the same.

Please see the demand are shown on list are false and damage to my reputation is caused. I expect a justice from your end.