[Resolved]  Standard Chartered Credit Card — Dining card cancellation refund

Address:

Mumbai Suburban, Maharashtra

I had requested for the cancellation of my dining plus card once in the last week of June and second time on the 25th of july.

Kindly let me know the status of the same as my payment is due on 16th of August and it was promised that i would be refunded the complete amount once the cancellation request is processed.

When i had cancelled the dining card the first time in last week of june, i had also returned the complete kit that i got but after 2 or 3 days I got a call from a lady called Yogita from the concerned department saying that if i cancel the card now i will be charged for the cancellation(i.e rupees1700.00) as i have not got the complete kit and that i should wait for the complete kit to reach me before i can cancel it. she also promised me that i can cancel it till 2nd of August and will get a complete refund as well. I was also asked not to say or ask anything about that she had told me in the confirmation call that i got just after talking to this lady(Yogita), to which i complied.

Now when i did not get any kit or any response from your side i cancelled both the cards(the credit card and the dining card). I cancelled the dining card on 25th July 2012. After this i got a call from a lady named Sheetal(Probably Yogita's senior as she told me). She had a very different claims to make saying that, i cannot cancel the card now as its been done after one month from the date of issue and even if i cancel the dining card i wont get any refund. I told her what Yogita had told me(cancellation can be done till 2nd August), but she said no cancellation can be done after a month of the card issue. On top of that sheetal told me if you want to cancel it its fine but you wont get any refund. She was talking about the confirmation call that was done after Yogita's call in which i accepted all the terms and did not say if any other promises were made, on which i told her that i did not say anything negative in the call because Yogita had told me to do so.

I regret that I trusted Yogita and went on with the request, but after Sheetal's call i got another confirmation call where they retained me but after this i got in touch with the Standard chartered representative and she told me that all of these above claims were not true and there were no cancellation charges and an email was sent to one of your supervisors. I have called up multiple times but nobody is giving a clear reply whether i will get a refund or not.

Now i need the following things:

1) I do not want to talk to any of the dining plus card sales department staff, because they make fake promises.
2) I want a total refund of whatever money has been charged.
3) Need you to process the request at the earliest.

I had to cancel the card again on 16th August 2012 even after multiple calls to customer care where they had confirmed that the cancellation request is in process as per the 25th July call.

All of this is highly unprofessional on the part of the Standard Chartered bank partners especially dining plus card team.

I have paid 800 rupees as minimum due amount on 16th August 2012.
Credit card number : [protected]