| Address: | Pune, Maharashtra |
Dear Sir,
I had *Titanium Super Value Card No. [protected]*. There is a two
fraud transaction in my credit card,
1- Dated : 27.10.2012 MCAFEE its original Amount is CAD 19.99 I.E. INR 1109.24*
2. dated : 28.10.2012 CHEAPANDGO - VIJAS INTE PALMA its original Amount EUR 379.88 INR 27,151.89
which I had already complaint to your customer care on *28.10.2012* in the morning* 08.15 A.M*. that is there two fraud transaction in my Credit Card.and I also told to block my credit card, and also not process these two transction they give me two *Ref No.[protected] & [protected]*,
and they told me that this transaction is in process and you call on 30.10.2012. and they also sen me a new credit card. Again when I am Calling 30.10.2012 in the morning that they told me that is it in progress . Same day when I call in the afternoon they told me that Once Again i take Complaint about those transaction. again they give me two *Ref :[protected] & [protected] *they told me that it will credit in your account . but till date i.e, 05.11.2012 is not credited.
Is your *Banking transction is procted in 3D secure* tranaction how can thses tranction is made without my knowledge, it means that there is loop holes in your banking tranctions, there is something is wrong in back
office. I am living in Pune , Maharshtra , India. There is your bank in J.M. Road Deccan, Pune, I had visited there, but they people not attended me, in your *bank there is no mana*ger , I dont know how *can you deal such problem*. In my view your *bank is not safe for dealing* in any type of transaction.
*Once again I Complain you that you can solve my problem as early as
possible*.
Ref No: 11/12/016503
Dear Valued Customer,
We thank you for writing to us.
We assure you that your mail is important to us and the same is being given the
due attention it deserves. Our dedicated resources are eager to resolve your
query / concern and endeavour to get back to you on this within 7 working days.
We solicit your patience and understanding in the interim period.
Ref : 11/12/016700 /VKM/CRD
Dear Mr. Patel,
We refer to your email of November 6, 2012.
We are in receipt of the Dispute Declaration Form and have forwarded the same to
the concerned department to investigate the disputed transactions. As the
process involves the concerned Merchant Establishment, his Banker and us, we
will need a minimum of 30-45 days to complete the investigation. Formal
correspondence will be sent to you with regard to the outcome of investigation.
Assuring you of our best services always
Yours sincerely,
Mahesh T
Officer - Customer Care
Ref : 11/12/012318 /VKM/CRD
Dear Mr. Patel,
We refer to your email of November 5, 2012.
At the outset, we regret the delay in our response. We thank you for the
cooperation and patience extended in the interim.
We are concerned to note that you have had a cause to complain on our services.
We regret any inconvenience that may have been caused.
We are in receipt of the Dispute Declaration Form and have forwarded the same to
the concerned department to investigate the disputed transactions. As the
process involves the concerned Merchant Establishment, his Banker and us, we
will need a minimum of 30-45 days to complete the investigation. Formal
correspondence will be sent to you with regard to the outcome of investigation.
Assuring you of our best services always
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