[Resolved]  Standard Chartered Credit Card — Fraudulent charges on my card

Hi,

I received SMS of the transaction on my Manhattan Stan Chart card for 62,233 Rs. dated 9 Jan 2013. I called the customer service immediately to report the transaction as fraud. Transaction is done in Bangalore and I'm in Pune. Customer service blocked the card and assured me that transaction will not appear on my card. She also placed the request for new card.

On 11th Jan, member from fraud detection team collected the documents from me but said transaction is already appearing on my card and will be reflected on my new card. He said I can call the customer service and ask for temporary credit. I did the same, reference number for that request is [protected].

I'm surprised that even when I reported the fraud immediately, they did nothing to catch the person and transaction is on my card. Now I see the charge on my new card and also temporary credit is not applied yet. Fraud is possible because there is no security what so ever in the card. Anyone can easily replicate the card and use it where ever they want.

I will not be able to pay these fraudulent charges on my card. I need help from consumer forum to remove the charges from my card.

Thanks a lot,
Nilesh