[Resolved]  Standard Chartered — Harrasment after 8 years of settlement of account

Address:Ghaziabad, Uttar Pradesh

I had settled my credit card account almost 8 years back and now today I am getting calls from the banks recovery agents that you have an outstanding of over 5 lakh rupees. I told them that it was settled long time back but they do not listen to anything. I am unable to produce the settlement letter that was issued by the bank as same was very old and I have destroyed all old documents which were more than 5 years old. While doing so I never had an idea that it will be required again.

Now please advise me what to do as I am mentally disturbed and unable to concentrate on my work.

For how long one has to keep a settlement letter or any such type of document
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

First of all did you settle the account 8 years ago or close the account 8 years ago. Both of this means different things. If you have settled the amount there must have been a waiver on your account and the rest would have been paid by you. This can be dealt with if you have a settlement letter along with the payment receipts . If you have lost the letter then it becomes a difficult situation to resolve m because if you are disputing you are supposed to provide the proof for the same. Now if you have closed the account have you paid all the dues completely on the account and after that have you intimated the bank your intention to close the card account.In this case if have you received a confirmation letter for the same. If not there is a possibility that even when you are not using the account after paying all the dues the bank must have charged you a renewal fee on your card and that money could have grown into any astronomical or fancy amount today. Please contact me by mail or send call me, we can investigate and resolve this issue. Our advise to you is not leave this problem unattended, this could be a larger problem tomorrow.

mail me on [protected]@debtdoctorindia.com or call on[protected] or visit our website www.debtdoctorindia.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information