[Resolved]  Standard Chartered Home Loan — not provide me my own documents

Address:Mumbai City, Maharashtra

my name is alpa
my loan account no is 40484513
Loan senction amount 2.87.500
Emi amount 3359
on 14th November i call to customer care to change my address and mob no
they give me ref no saurav / ar / 1111 / 86 / 87
on 19 th i call again to confirm my change add and no your customer executive told me it is changed ...
than on 19th i give request for copy of my property document ref no is[protected] and they told me within 6 working days you get your document on your new adress .........
till now i am calling to your service center they are not response properly they give me another complaint no ref no is Allw18rac111167
since last 15 days when I call they said will get back to you in 24 hrs till now no response when I call they take verification & after they cut my call why ? I am not a frod I need my own property document copy is that wrong ?
and when i call today to speak about complaint but they told me your address is not change yet & they cut my call
what is this nonsense no response proper from you guys you have my document or you burn or lost i need answer
i am ready to come to your bank with id proofs
my id is [protected]@yahoo.com
my no is [protected]
please give me answer & set of my documents
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information