Standard Chartered — Late charges due to problem at their end and never respond back on time

Address:

Bangalore, Karnataka

I have two accounts at this bank, one primary and other secondary. There is credit in my secondary account which I called and asked its customer care to transfer in my primary account and I made payment for the remaining amount. Money was never transferred to my primary account and I have been charged fine for not paying the entire amount. I called its customer care again but the line was busy and I was asked to call back so I emailed its team, and instead of resolving this these people fined me again. It had become the vicious circle and by now they have charged me over 10, 000 in last three months. I have told them multiple times that either resolve this issue or close my account and send me the final bill but instead they put some more charges. I am really frustrated with there service and I want to file a case against them.