Standard Chartered — Non cooperation, ignorant bank, indecorous staff

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, First find the basic details of the card and card holder Issuing Bank - Standard Chartered Credit card name - Manhattan Platinum credit card Card number - [protected] Issued since 2009 Card holder name - Hitendra Gupta Now the complaint I didn't received my credit card statement for the month of February and March 2013. And surprisingly in April 2013 I got a statement with all the late charges and interest billed to me. As soon as I received the bill I wrote back to the credit card company about this for which I till date didn't received any satisfactory response. Hence, the outstanding amount is increasing on a monthly basis. I have expressed my keen willingness to pay them the actual amount due i.e. the amount which I have actually spent without any delay fees or interest cost. I tried my best in contacting the bank through their call center but even that attempt gone waste. So every month since April 2013, I used to get the credit card statement on which I have written back explaining my case and appending my earlier mails but all invain. I also asked for the old bills to be reissued but all my sincere efforts, to resolve the issue as soon as possible where falling on the deaf ears. So now since the account is 6 months overdue, the bank has now outsource collecting the amount to some recovery agent. In last 3 months, 3 different recovering agents have approached me. To whom I have explained my case and after hearing me out they said they will get back to me. But till date even they haven’t resolved the case. And today it was the height, one of the agents had called me instead of hearing me out about the issue, she was continuously selling me the EMI option of the payment (wherein payment amount itself was the bone of contention). I don’t know how these banks appoint such highly erudite people for such kind of work. And the story doesn’t end here, when I requested her to hear me out and stop selling me the EMI option, she abused me in good hindi bad words. I just disconnected my phone after that. I don’t the name of the agency but for me she was a representative of an esteemed MNC bank. And I can’t tolerate this kind of treatment. Through this forum, I would like to seek the attention of the bank and also the banking ombudsman to resolve this issue. Moreover, I would urge the banking ombudsman to take the strictest action against such indecorous treatment. This problem could have been resolved in May 2013 itself when I first time mailed regarding my concern and my willingness to pay the actual due (excluding all the delay penalty). But bank was unable to do it – I believe they don’t have their CRM system under place and also their risk management system is too archaic. Thanks & Regards Hitendra Gupta