Standard Chartered — SCB Not Giving account statement and disbursal letter

Address:

Bangalore, Karnataka

I have one personal loan account no[protected] with SCB.
I have not received the disbursal letter till now after getting the loan before almost 1 year.
Last week i made a request for loan account statement,even after 10 days i am still waiting for the hard copy of the loan statement.3 days back also i made another request to sent the soft copy of the loan statement and disbursal letter.
But till now i have not received anything.
I have called many times to customer care, but not got any good response.
No idea what kind of service SCB is giving.I am frustrated with the kind of service the bank is giving.
I wont recommend anybody to do banking with Standard Chartered bank.