Standard Chartered — Wrong fee has not been refunded since last two statement , even after assurance

Address:

Pune, Maharashtra

I have been charged wrong fee and with interest which has been assured me to refunded back in email with Ref : 02/13/036029.
This has never been corrected since last three months and I am keep on getting response like –


1. Ref : 04/13/033930/MRR/CRD

This is with reference to your e-mail dated April 08, 2013.

We would like to inform you that we have already forwarded your request to our
concern department for reversal of financial charges. This credit will reflect
in your next statement.


2. Ref : 02/13/036029 Email -

“We would like to inform you that the annual fee debited to your card account is
a basic product price. The same is debited to your card account for the various
facilities extended on your card account. Considering your long-standing
association with us, we have arranged to reverse the annual fee debited to your
card ending 6037 along with the corresponding service tax. This credit will
reflect in your next statement.”