[Resolved]  Star Cj Alive — Product not delivered

Address:

Delhi

This is in reference with the order no. [protected], I had ordered 1 Sunflame 3 burner gas cooktop on 2-may-2012 the expected delivery time was maximum 10 working days, the other day i.e. 3-may I got a msg confirming that my order has been dispatched (through Aramex) without any tracking or AWB number in that msg. After a week (That is 8-may)
I called the customer care and asked for the tracking number, which I got from there, I tracked the consignment and was shocked to see that they have sent the consignment back to shipper alleging that the customer had refused to take the delivery which was not the case, neither any of there agent came to my house nor I got any call from there side When I called the courier company they said that it was asked to sent back from the shipper. After that I called Star cj customer care and told them the whole story, but for my surprise they had no update regarding the shipment, the executive told me to wait till that day, and assured that I will get the shipment. But I dint get anything that day too, then the other
day (9TH May) I again called the customer care and asked for what’s happening at that time also they dint have any update regarding my shipment, after a whole lot of arguments one of the executive transferred my call to the supervisor and he assured me that I will get the consignment till 16-may (10th working day) for sure, Again which didn’t happen. I called the customer care on 17-may, that time too they didn’t have any update, they told me that they will give me a call back regarding the same the same day but I didn’t get any call, again on 18-may I called the customer care told them the story again one of the senior executive told me to wait till the time he will be in touch with the courier service and will call me back, but again I didn’t get any call from him the whole day at last at around 6pm I called them again and for my surprise the executive told me that my complaint has been registered that day only so it will take more 48 hours, I asked him to transfer my call to the supervisor , and they transferred my call to some Mr. Alok, he was not aware of any thing , I asked him to transfer my call to the supervisor I last talked but he refused to do so, hence I had to tell him the whole story again, he was not at all interested in my frustration and complaint rather he was irritating me with the same line of waiting for 48 hours. He has not given me any update whether I will get the shipment or I will get my money back. I was really not aware of the kind of service and the behavior of the executives, otherwise I would have never ordered from star cj.

During all those end number of calls no executive gave me any complaint no. neither I got any update regarding the same. I do online shopping and have never faced such a problem. I ordered for a cooktop which is a necessity and had an urgency for the same. I don’t understand what kind of service star cj is providing and what do they expect from your customer. I’m still in waiting for the solution.