Star Health Insurance — Claim rejection

Website: www.starhealth.in/

I am a Customer of Star health for last three years. Till now I didnt make any claims, so I didnt have any problems. Only renewals was happening yearly. Issue started when my father In Law got admitted to a Hospital, which is listed in their Network list. Hospital told that they cannot give Insurance for Star Health as they are in their Black list. I called up Star Health and told the issue. They told, don't worry, just have to send the Bills and Discharge summary, they will reimburse the amount. But now the issue is they are asking for very old bills, reports etc. which my Father In law is not able to submit, as they are old. I have taken the Senior Health Insurance just to make sure that they will be treated well in a Network hospital I have taken the Policy just because the hospital which was admitted is in Network list. It looks like they are cheating my Parents in the name of Old Bills and reports. This is my first step of action againt Star health. I am going to file a complaint in Court against them, for not granting th claim. They are deviating from the promises. Anybody has the similar experience, please join with me. We will file the case against them together.