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[Resolved]  State Bank of India — inspection charges on advances

i am enjoying certain credit facility from your bank and having cash credit / term loan and sme credit plus a/c .

from last 2 years i am observing that the banks system is charging inspection charges on each and every account and whereas as per the policy it should be charged maximum 12000/- per year per SME borrower.

every time i have to write a letter to branch and bring their attention then after they reverse it . Why banks online system is faulty whether it is mistake or done intentially to earn more income because i know more than 20 SME unit who have no knowledge of the fact and been debited excess amount.

Further as per instruction inspection charged is linked with monthly inspection but a term loan opened on march also debited by full amount and not proportionally.

Further a term loan of Rs. 70.00 lacs having outstanding as on march Rs. 10000/- is also charged inspection charges of Rs. 12000/- whereas as per rule it should be charged on outstanding of sept.


This mistake in system is from last 2-3 year and having in knowledge of officer of sbi but unfortunatively they are not rectifying it as only 10-15% people are aware about the fact and bank is getting excess charges from borower.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear sir,

These banks are supposed to fuction as per banking codes as specified by Indian banks association. In actuality they are not following any of these banking codes. I wonder whther bank officers dealing with us are aware about these codes?

100% of Processing fees on renewal and enhancement of my loan is charged by SBI ; even before they have actually done anything on it . I wonder whether this can be so ?

Now I am running piller to post to get this refunded but no one is helping me.
Can I have any latest guidelines on Processing fees on Cash Credit Limit of Rs1.00 cr to SME by State Bank of India.
Please help me ; there website does not mention anything on this.

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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    28%
    Complaints
    24623
    Pending
    0
    Resolved
    6870
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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