I have purchased two membership for a period of 25 years from 2006,
the complaint right now is i have taken a vacation to Kodaikanal Lake View Resort on the day of 4th September 2009 to 6th, i have got the confirmation voucher by mail on my Blackberry Phone (CV No931620), but when i arrived the resort after a long drive from Coimbatore with my family i.e my wife & a kid of 3 years old, by around 1.45 to 2Pm, the front office receptionist lady told me that there is no rooms available, than i called up coimbatore office but they told me that the room is confirmed, but the particular lady doesnt even have the humanity to ask us wheather we need any kind of refreshment in the mean while so that they can co-operate with their office & get me the accomodation, without any hindrence she told me another guy named Chandrasekar is on Lunch!!!!!!!!!!!!!!!!!!!!!!! & he will come after half an hour & then you can get accomodated if required.
He came out by 3 & after very much frustration we got accomodated by 3.15
They dont even have the courtesy to ask wheather im in need of any help than i asked them i want to meet the RESORT MANAGER, but uptill my checkout i was not able to meet them, i think she must be the MLA of KODAIKANAL, so i might not be able to see her.
Even i called up them by phone, contacted by mail, yet uptill this time there is no response.
The conclusion is that
Dont take membership programme from any Resort like this
They are all money oriented people
They dont know what is Hospitality & how to behave with customers
When u plan for any vacation directly book to resort exept STERLING Was this information helpful? | 
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