| Address: | Chennai, Tamil Nadu |
Sterling as an organization had a very bad remark in terms of reputation. In spite of that I did a blunder of buying a timeshare from one of my relations and I have started repenting badly......
My transfer was initiated in 2012 / April and trust me I still did not get the hard copy of my documents. Its really disgusting to call the sterling help line.. the only answer they have is " am sorry for inconvenience, we have a software upgrade problem, we will dispatch you the hard copy of transfer of ownership in 20 working days" and trust me I had to hear this sentence for more than 6 months. The official time of transfer is 45 days
Next is vacation time, the heights of cheating... When I was doing my transfer I was told that I have 19 vacation days. This year when I ask they say I have only 14 days ( including current year holidays ). On asking they say only 1 preceding year can be taken forward and rest will lapse.. My only question is.. how could I have 19 days ( which is 5 days more than one preceding year ) in 2012 when I can have only one preceding year balance ???
Post purchase service trust me is pathetic.. calling 'sterling call center' is as good as hitting your head against a strong granite.. you cannot get any job done..
I spoke to Ramya/Sunil/Prem/Pradeepa/Gulab and atleast couple of more folks.. Was this information helpful? | 
We have duly noted down your concern. Could you please mail us your contact details to online.[protected]@sterlingholidays.com so that our Member Relations Executive may get in touch with you.
Sincerely,
Member Relations - Sterling Holidays.