[Resolved] Sterling Holidays — MIS-SOLD HOLIDAY PACKAGE | |||
I was mis-sold a holiday package from STERLING HOLIDAYS in MAY' 2012. Since I forecasted a financial at the time of signing up, I proactively asked what will be the options if I have a financial situation unexpectedly. The sales person told me that I can get a refund of all payments made or I can downgrade, since I am signing up for a highest package. When I contact STERLING HOLIDAYS - ANDHERI MUMBAI & CHENNAI by phone calls, they told they have any options of downgrade in their terms & conditions. after I told them about the mis-selling, they further added that all payments I have paid till date i.e. 60,000/- nothing will be refunded. I have contacted the ANDHERI MUMBAI & CHENNAI OFFICES by letters and emails, post which I got a response on 25th Sept that I will be contacted on / before 3 working days from that day. After that I have made numerous phone calls & sent many letters, but no one is getting back to me. The customer care helpline @ CHENNAI tells me that the matter is looked by the BRANCH OFFICE - ANDHERI, MUMBAI & the BRANCH OFFICE tells me that the CHENNAI OFFICE is looking into the matter. After 25th Sept' 12, I havent received any update / acknowkledgement / update to my complaint of mis-selling. Out of no options left, I will be seeking legal guidance & actions now. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Mr. Karnad,
We are concerned about your experience. May we request you to mail us your contact details on online.[protected]@sterlingholidays.com so that our Executive can contact you regarding this.
Sincerely,
The Sterling Holidays Team
We are concerned about your experience. May we request you to mail us your contact details on online.[protected]@sterlingholidays.com so that our Executive can contact you regarding this.
Sincerely,
The Sterling Holidays Team
Respected Sir / Madam,
Even after my repeated requests, I havent got any update from your organisation after the one received as a email acknowledgement about my concern & complaint, dated 25th Sept' 12. Shockingly, you have gone ahead & attempted to debit my bank account on the 14th Oct'12 even though I have made repeated communications with confirmations via email & registered post in Sept' 12, to not debit my bank account.
I had a call from Mahipal Yadav last FRIDAY 2nd Nov' 12 who claimed to be in your "disputes team". After a detailed discussion & he promising he would send me a email in 24 hours about my refund, I haven received any update by email or a phone call till today - FRIDAY 9th Nov' 12. Moreover, when I tried repeatedly calling the number he phoned me from i.e. +91 [protected] the number isnt answered. Again a MAJOR DISAPPOINTMENT FROM YOUR COMPANY! !
This hence a last reminder & request to help me resolve my pending matter by refunding my payments back. Failing to which, I will have no further options but to pursue this matter ahead.
Even after my repeated requests, I havent got any update from your organisation after the one received as a email acknowledgement about my concern & complaint, dated 25th Sept' 12. Shockingly, you have gone ahead & attempted to debit my bank account on the 14th Oct'12 even though I have made repeated communications with confirmations via email & registered post in Sept' 12, to not debit my bank account.
I had a call from Mahipal Yadav last FRIDAY 2nd Nov' 12 who claimed to be in your "disputes team". After a detailed discussion & he promising he would send me a email in 24 hours about my refund, I haven received any update by email or a phone call till today - FRIDAY 9th Nov' 12. Moreover, when I tried repeatedly calling the number he phoned me from i.e. +91 [protected] the number isnt answered. Again a MAJOR DISAPPOINTMENT FROM YOUR COMPANY! !
This hence a last reminder & request to help me resolve my pending matter by refunding my payments back. Failing to which, I will have no further options but to pursue this matter ahead.
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
When I contact STERLING HOLIDAYS - ANDHERI MUMBAI & CHENNAI by phone calls, they told they "dont" have any options of downgrade in their terms & conditions.