[Resolved]  Sterling Holidays — NOT REFUNDING AND GETTING HARASSED

Address:

Mumbai City, Maharashtra

I tooked Sterling Holidays membership on 3rd Feb 2013 at Raghulila mall Vasi, Navi Mumbai by paying 19294 through my hdfc credit card.
It was assured by the manager Mr.Sarfraz that if I need to cancel the membership I can do it within 10 days and I will get full refund within 12 to 15 days after the request sent for cancellation. So due to my personal reason which I had discussed with Sarfraz before taking the membership I placed the request to cancel my membership very next day i.e.on 4 th Feb 2013. I e-mailed Sarfraz, Aarif the sales executive and also called them to cancel and refund my amt.19294 at the earliest as I was assured. From that day upto today I am given all false assurance. I kept on calling, sms'ng, and mailing them but all useless. I was given the branch office no.of Mr.Vinay Singh saying that now I need to talk with him. He is the person who is responsible for my refund. After making several calls on 2nd march 2013 Saturday he came on the line, and on my surprise he told me that he did not new about my refund or cancellation. After all my conversation he assure me that by Monday i.e. 4th march 2013 the amount of 19294 will get reverted in my hdfc credit card a.c for which I don't have to pay any amt.or interest to hdfc credit card. This was again a false promise by the head of andheri branch so called Mr.Vinay Singh. I kept on calling him but he dint turned up on phone. I confirmed with hdfc credit card department whether amt has reverted but it was not done and top of that bank has started charging heavy interest.
When Sterling Holidays is going to refund my Rs19294 and how i dont understand. Who will pay those hefty interest which credit card is charging every day?
My membership form no.is 14153 and I have told by Sarfraz that as I have cancelled my membership on very next day, so they have not uploaded any of my information on there sterling's system.
I hope that you will do the needful at earliest and give me peace of mind which your Sterling holidays staff has ruined from 4th Feb 2013.