[Resolved] Sukam Inverter — No response | |
I have lodged a complaint with sukam toll free number on 27.04.2009 in regards to the batteries provided by Sukam. The complaint number is [protected] dated 27.04.2009. Till date i have not received any response. i have my dad who has undergone bypass surgery recently and as we stay in Navi Mumbai there is frequent powercut everyday for 2 hours. You can understand how much my dad is sufferring during non supply of electricity. Kindly look into the matter and revert back to me as soon as possible. Regards Praveenkar [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
The first complaint was given to one Mr Rawat at Lucknow office, during the process of installation on 04.06.2011 and today is 22.06.2011, therafter one Mr.Lalit Mohan called back to me on 11.06.2011, and today is 22.06.2011;
it is nice to learn that it takes a Company of the stature of SU-KAM to attend a small complaint in more than 15 days, and that too without giving a solution to the customer. It is interesting to note the fact that Mr.Pradeep kumar Rai who attended the complaint today at the customer location, He was on line with me on my mobile. He found that the SOLAR CHARGE CONTROLLER 48V 30AMP (SCC) (new unit sl.no.[protected] supplied by the company) was faulty, he has taken the Solar charge controller with him saying that it shall be replaced within 7 - 10 days. The company very coolly sends me a SMS that the complaint has been resolved, can anyone give me an explanation as how caan the complaint be resolved when the SCC has been taken away by your engineer.
This definitely speaks volumes about an ISO company about its attitude towards the Customers complaints as serious as a SOLAR POWER SYSTEM.
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