[Resolved] Sukam Inverter — No service during warranty period | |
We bought a SUKAM invertor from Hubli (Karanatak state) based dealer in the month of August 2008. It stopped working sometime during May2009. Since then it is lying in Hubli (or somewhere else), there is was response for good 3 weeks from Sukam. Now, they say - the warrenty card was not sealed (we have provided a valid receipt ), they are not ready to honour warrenty (they took 3 weeks to comeback with vague response). We hope to seek help from a consumer court. Please note: Sukam products seem to be quite inferior and service is the worst. Hope, Hubli & dharwad & north karnataka residents would think twice before going for SUKAM products. Best Regards Suresh Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Dear customer,
We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.
Sarita
Su-kam Executive
[protected]@su-kam.com
We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.
Sarita
Su-kam Executive
[protected]@su-kam.com
Dear customer,
We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at [protected]@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.
Su-kam Executive
[protected]@su-kam.com
We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at [protected]@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.
Su-kam Executive
[protected]@su-kam.com
Dear customer,
This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.
Su-kam Executive
[protected]@su-kam.com
This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.
Su-kam Executive
[protected]@su-kam.com
SU-KAM — No service provided during warranty period
Hello,I have bought Sukam battery (Model No.- HA 165C Serial No.- G 0206090) and invertor on 17/04/2007. The battery warranty is for 18 months. The battery stopped working on 25/08/2008. We tried calling all the complaint no. available to us but no one answered. Finally the dealer gave us a contact number and we lodged the complaint on 16/10/2008, one day before the warranty expired. Even though the complaint was lodged before the warranty expired they havent given us a replacement. Their technicians have accepted the fact that their batteries are of very poor quality and that many consumers in Mumbai are facing similar problems. I would want to bring to notice the rude and arrogant mannerism of Mr. Thomas, one of their Manager. I am considering moving to the consumer court regarding the same.
Regards
Mr. C.V. Rajan