[Resolved] Sulekha. Com — online deal | |||
Dear Consumer Forum, i had buy samsung galaxy note through Sulekha.com under deal.in this deal sulekha offer One year manufacture warranty and flip cover with samsung galaxy note. I received parcel on dated 31/01/2012 in evening and when i opened that parcel surprisingly I found only handset without Invoice and Flip cover and I try so many times on customer care no.[protected] but no response comes at their end. On dated 01/02/2012 I again try and confirmed to Sulekha team regarding the same and asked for complaint number but they told your mobile number fare enough for that. I tried every day regarding the same but every time sulekha team get falsh commitment at their end. May I request you to please take strong action against mentally harshment and miss commitment to the customer. The details are given below:- Order no.SUL[protected] Product : Samsung Galaxy Note Dated: 26/01/2012 Complaint recorded against mobile no. [protected]. Please help me to shorted out this matter. Thanks & Regards, Krishan Chand Tyagi [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Dear Sulekha Team,
As per your customer care executive on dated:17/02/2012 I am again call and confirm the status surprisingly they told same answer our Logistics Team not response to us.
Can I ask you, why your Logistics team not response to Sulekha deal team also no Superior comes to attend my call after I request to your team for connect me to your Superior or direct Boss.
This is really very pathetic condition in your internal department for not supporting to each other as confirmed by your own team.
Please let me know ow many days you required for solving this problem otherwise I direct going and knocked to Consumer Court regarding this matter.
May I request you to please response at your end.
Thanks and Regards,
Krishan Chand Tyagi
[protected]
As per your customer care executive on dated:17/02/2012 I am again call and confirm the status surprisingly they told same answer our Logistics Team not response to us.
Can I ask you, why your Logistics team not response to Sulekha deal team also no Superior comes to attend my call after I request to your team for connect me to your Superior or direct Boss.
This is really very pathetic condition in your internal department for not supporting to each other as confirmed by your own team.
Please let me know ow many days you required for solving this problem otherwise I direct going and knocked to Consumer Court regarding this matter.
May I request you to please response at your end.
Thanks and Regards,
Krishan Chand Tyagi
[protected]
Dear Sulekha Team,
Please go through my complaint thoroughly, complaint against Invoice and Flip Cover.Thanks for your response for Flip Cover after one month. On the other hand till today on dated:12/03/2012, continue follow up with your team and they every time bluff with me said" We are send your invoice on your mail by today" but that day never come at your end.Please go through your team regarding how many call comes at my end to your support executive. I am surprise that the long delay comes at M/s. Sulekha end and is this type of culture you built with your customer?
Please let me know at how many days at least your team required for send soft copy of Invoice or hard copy of invoice? Please confirm your logistics team.
Could you please tell me without bill/ Invoice how can I claim for Warranty if handset making trouble in between?
Please response fast before late.
Regards,
Krishan Chand Tyagi
Please go through my complaint thoroughly, complaint against Invoice and Flip Cover.Thanks for your response for Flip Cover after one month. On the other hand till today on dated:12/03/2012, continue follow up with your team and they every time bluff with me said" We are send your invoice on your mail by today" but that day never come at your end.Please go through your team regarding how many call comes at my end to your support executive. I am surprise that the long delay comes at M/s. Sulekha end and is this type of culture you built with your customer?
Please let me know at how many days at least your team required for send soft copy of Invoice or hard copy of invoice? Please confirm your logistics team.
Could you please tell me without bill/ Invoice how can I claim for Warranty if handset making trouble in between?
Please response fast before late.
Regards,
Krishan Chand Tyagi
Dear Krishan Chand Tyagi,
We apologize for the inconvenience caused. We have taken note of your complaint & will revert to you soon.
Thank you,
Team Sulekha.com
We apologize for the inconvenience caused. We have taken note of your complaint & will revert to you soon.
Thank you,
Team Sulekha.com
Dear Krishan Chand Tyagi,
We apologize for the inconvenience caused and appreciate your feedback. We noted your complaint and cross checked with our records. As per our records soft copy was sent on 13.03.2012.Requesting you to kindly check and confirm the same.
Thank you,
Team Sulekha.com
We apologize for the inconvenience caused and appreciate your feedback. We noted your complaint and cross checked with our records. As per our records soft copy was sent on 13.03.2012.Requesting you to kindly check and confirm the same.
Thank you,
Team Sulekha.com
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I am continue followed with your customer care executive regarding invoice and flip cover.
without bill I can not claim any warranty for Samsung Galaxy note, may i asked you to please advice what should I do regarding the same. my continues follow with your team and your team confirmed we will revert you back, please call next day and every day I called and same answer comes from your end.
May I request you please help me out for this situation otherwise returns this product and credit whole amount in my account.
If this type of very poor response from you end I advice my near and dear please do not buy anything form Sulekha Online deal.
Thanks and Regards,
Krishan Chand Tyagi