[Resolved] Sulekha. Com — mobile battery is dead | |||
order no- SUL[protected] item- iBall Shaan S-315 maine iball mobile shaan s315 ka order kiya tha .... aaj mujhe 17/09/12 (1.00 pm) deliver huy.... jab maine chalaya to mobile start nahi huya ... fir baad me pata chala ki mobile ke battery dead hai ,,, maine costumer care se baat kari ki battery dead hai.. care walo ne bataya ki aap mobile ko 5-6 hr charge kare .. fir 6-7 hr charge karke dekha fir bhi chrage nahi huya.. maine dubara care walo se baat kari ki mobile charge nahi huya ... fir care walo ne kaha ki aap iball service centre jaye fir maine kaha ki hamari city me iball mobile ka sarvice centre nahi hai,, iball service centre city se 400k.m. jaipur me hai .. costumer care wale kahte hai SORRY hum kuch nahi kar sakte ..... ab aapko kharab he rakhna padega agar order kiya huya item khrab nikal jaye. aur city me service centre na ho. to kya suleha.com ki koi responsibility nahi banti ki ise change kiya jaye.... plz meri to sub se request hai ki aap kabhi bhi sulekha.com par order na kare ....... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Sunny sachdeva,
The product you received has a manufacturer defect. Please send us a letter from the service center confirming this, we will replace your product or refund you the amount.
Regards,
Team Sulekha.com
The product you received has a manufacturer defect. Please send us a letter from the service center confirming this, we will replace your product or refund you the amount.
Regards,
Team Sulekha.com
hamari city me service centre nahi hai to main kaya jau ... service centre yaha se 400 k.m. dur jaipur me hai ... ab main battery change karvane ke lai jaipur jau kya ...? pahle to item defective bhejte ho aur replace bhi nahi karke dete ... customer ko pagal banate ho... 3rd class service ...
Dear Sunny sachdeva,
we are extremely sorry that you faced a problem with a product bought from our site. Since all our products are original products, any defect will be from manufacturer’s side & will be covered under the warranty.
Regards,
Team Sulekha.com
we are extremely sorry that you faced a problem with a product bought from our site. Since all our products are original products, any defect will be from manufacturer’s side & will be covered under the warranty.
Regards,
Team Sulekha.com
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+91 44 3021 3000 (Head Office)
# 484 & 485, 4th Floor, Pantheon Plaza, Pantheon Road, Egmore, Chennai, Tamil Nadu, India - 600008
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Extremely sorry to hear that you had a bad experience. We have noted your complaint and will revert to you soon.
Regards,
Team Sulekha.com