Sulekha. Com — Subject :Mobile purchased : No customer satisfaction policy followed by company

Address:

North West Delhi, Delhi

Dear Sir,
This is in reference to my purchase of Samsung Galaxy Ace Duos S6802 color ~ White vide Order no SUL[protected].This is to inform you that i have purchased Samsung galaxy ace duos mobile,as per the offer available at your website Rs 1000/- discount was available upon using the VISA credit card, On account of above, I use that offer & it was successful ,but when made the payment same was not reflected & a sum of Rs 11900/- was deducted in place of Rs 10900/- .
After making numerous calls on 01.08.2012 to your Toll free no, I requested to kindly cancel my order if the offer of Rs 1000/- is not available, even after lot of assurances from your customer care executives ,the order was dispatched from your end on 02.08.2012.
This is to inform you that I made almost 15 calls to your toll free no , and every time I was assured that ,they will revert back, but iam amazed to see that it was not.
Today when I made call to your toll free no, your executives told me processing charges +5% shall be deducted from your amount after receipt of the courier from my end.
Iam horrified to see that you people have no customer oriented policy, iam feeling nowhere& cheated, I was getting the same mobile at lower rate, but now I shall be paying more.
This is my first and last purchase with you, I will never recommend your website to anybody, further Iam thinking of moving to District Consumer will make people aware not to go for www.sulekha.com.
Aggrieved customer
Ashwani Devgune