[Resolved] Sun Direct — difficulty in contacting customer care

anand_1976

from Chennai, Tamil Nadu

Address:

West Singhbhum, Jharkhand

Dear Sirs,

I am a regular customer of Sun Direct Malayalam package and i personally feel that the customer service is very poor and not up to the mark as compare to Tata sky or any other DTH service. I previously was a customer of Dish TV since 2004 and due to its poor performance i switched to Sun Direct just because its is purely south based TV channels and it is cheap also. But as the time progresses the performance is going down to down. I am trying for last tow weeks to contact customer care but i cant able to get the line and also lo-gin page is not coming as a result i am not at all aware of my balance amount and all related information.

As such i request you to please help me out and give necessary instruction to the concerned.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ktk123

from Mumbai, Maharashtra

there is a huge problem in connecting to Sun direct DTH. since they have become largest network in south india.. their eyes have gone above there heads. they should improve the call center connections as per the no of connections they r getting. they r only seeing the profits not the problems faced by the customers. such a head wait will hit them back one day and they will see reduction in numbers of customers coming to them after reading this msg.

saranjam

from Chennai, Tamil Nadu

if you people want to face the poor customer service, have a connection with SUN DIRECT DTH...where you all will face a huge and hectic problem with them... once we get the connection we will lose money and will get hyper tension seeing the issues...

advising you all not to get sundirect dth seeing the ads... ads are being given for sake and is just a word ... instead of spending money in ads, they can spend time in solving the problem of the customers, so that they can atleast retain the existing customers...

SUN DIRECT DTH can change USELESS DIRECT DTH ... hope they can have training on Customer service and all their dealers too dont have much sense to deal with the customers...