[Resolved] Sun Direct — SUN direct dish antenna alignment | |||
Hi, It is really unfortunate that I have to write to about SUN direct like this but I am forced to do that. I have been complaining to the local service provider of SUN direct to get the dish antenna aligned to get the signals from the new satellite as day by day the channels are disappearing ....right now I am left with only few useless channels ... Whenever I call the customer care of Sun Direct (I do not want to tell how many times, because it is embracing to me that I have to have a service from a service provider to whom I should make so many calls to get a response) every time they make the false promises that the alignment problem will be rectified and technicians will be sent to my residence within 48 hours till date no action has been initiated to rectify the problem. This is the worst ever customer support a service company can provide for a prepaid service. Please do something to get this addressed ...your immediate attention to this request is highly appreciated as this is not only one case as my friends in this area also have the same complaint (I checked in internet I could see 100s of SUN DTH customers complaining the same) My name is Sajeev Lohidakshan and my registered address with Sun direct is # 37 Riya Nilaya, Nissarga Colony, 9th cross, 10th Main Horamavu Road, Bangalore 560043 and the SUN direct smart card number is [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
I am waiting for 2 months. You will get few channels initially and eventually not even a single channel wil be shown. regretting for choosing Sun Direct
I completly agree with him. Same problem in my case also. I have been trying to reach customer care from last 4 months. Untill now none of the technical people came and fixed the problem. Which is really bad.. And now I am not getting even a single channel.
Please some raise a compliant and sue the sundirect people.
name: G Venugopal Rao
my smart car number : [protected]
Please some raise a compliant and sue the sundirect people.
name: G Venugopal Rao
my smart car number : [protected]
Sun Direct — Dish Alignment - Terrible service
Hi,I am one of the most dissatisfied users of Sun Direct. I switched over from Dish TV to Sun Direct a few months ago and now I realise that it is a big blunder. They are just good in their avertisements and sales but not in terms of service
We are not getting any channel other that SUN for the last 2 months. I would have followed up with your people atleast 15 times so far. Every time, they promise that they would send someone to realign the dish within 24 hours (This is because of their problem of changing the satellite) but no one has come so far. I did not expect that it would be so worse a service from SUN
Even when we escalate the matter to Nodalofficer of Sun, there is not a single response from him too.
Every time I call, I need to wait for a lot of time and every time, they will ask for the problem as if it is new and would ask for address, phone number, etc. It is ridiculous how they are running such a large company. We should file a case as a community and do something about it.
10th Dec - 10Complaint no: [protected] and BG 006
15-Dec-10 – 11:20 – Complaint No: Pramod BG 0072
16-Dec-10- 9:30 – Complaint No: SUN 117546 Raju
20-Dec-10 10:14 – Complaint No: Not given. Attended by: Balakrishna
20-Dec-10 – Complaint no: Not given. Attended by Harish – 2:53 pm
Regards,
Ravi
same case with me too...
Dish Relocation & Reallignment
I have moved from hyderabad to pune, i have informed sun direct customer care for relocation of my dish to new address, they have given a complaint number one month back, till now they are not responsing.
when ever i made a call, They told that techician will come and adjust within 2 days .But i have given call 20 times on the same number.
My smart card no is :[protected]. So far ( one month ) they are not given a solution. Now i am not not even single channel.
I have send an email to maharastra nodal office [protected]@sundirect.in
one month back, i did not get any response to my email.
Please don't go for sun direct. serverice is really bad.
Dish Relocation & Reallignment
I have moved from hyderabad to pune, i have informed sun direct customer care for relocation of my dish to new address, they have given a complaint number one month back, till now they are not responsing.
when ever i made a call, They told that techician will come and adjust within 2 days .But i have given call 20 times on the same number.
My smart card no is :[protected]. So far ( one month ) they are not given a solution. Now i am not not even single channel.
I have send an email to maharastra nodal office [protected]@sundirect.in
one month back, i did not get any response to my email.
Please don't go for sun direct. serverice is really bad.
Dear Sir,
hope to receive my mail in best o[censored]r health and sprite. sir i humbly request that i forget my password of[protected]R and[protected]R i have two sun tv in my home but i didnt remember my password so kindly help me to reset my password
regards.
hope to receive my mail in best o[censored]r health and sprite. sir i humbly request that i forget my password of[protected]R and[protected]R i have two sun tv in my home but i didnt remember my password so kindly help me to reset my password
regards.
I agree, the same problem is here. i am also calling again n again to customer care for alignment problem but no reponse they always say sorry for inconvience n promise for sending someone in 48 hrs but the same,
dont buy sundirect its a pain...
call me if someone has any solution.
Kapil Chaudhary
+91-[protected]
dont buy sundirect its a pain...
call me if someone has any solution.
Kapil Chaudhary
+91-[protected]
Sun Direct — channels not on
[protected] E 100-4forget my password
my smart card no is [protected]R how can i get my passwordRECHARGE PENDING
i m recharge through net Banking to Sun Direct DTH . Rs-1210/-. my amount is Debited from Bank, But Not Recharge my sun direct account. state Bank of india transition number [protected]G00CKX12 Transfer to [protected].Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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SUN DTH — dish adjustment
I have sun dth ,last one month i have been received message sun DTH launched new satellite so that customer have to call local sun dth dealer or call [protected] no for adjust DTH dish .I given a call to them they given a compliant no [protected] on 16th november.They told that techician will come and adjust within 3 days .But i given call 5 times on the same number. I have gone extreme level of frustration.My smart card no is :[protected] .So far ( more than 15 days) they are not given a solution. Now i am getting only 3( regional ) channels out of 130 channels .
Please do the needful.