[Resolved] Sun Direct — NO signals | |||
Sir, I am a customer of sun direct DTH .There was a serious problem in the services that from 8th july 2010 ,there were no sgnal, and it was persisisting till now i.e 9th July 2010 10 pm. The mumbai customer care number i.e [protected] is not at all working.I am really fedup with this serivice. I am really stuck what to do now? I have alreday invested in this services. Please help me and provide me a solution to hanlde this case. Regards, Sudhakar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
in orissa sun direct totally stop their service, no toll free number any other number also not working, hope company closed their servises, so bad servises, they should give compansation to customer as well as free visit rateerthan swithch of mobile phone, what i ll do i dont know after a 2 days rath yatra, people should enjoy car festival but failed...
SUN Direct services have been affected all over the nation because of some technical issue with their satellites.
What is most irritating is that their customer care call center people have no idea about this and will tell you that they will do 'refresh/master refresh or factory default'. Neither do they have knowledge nor the courtesy to inform customers of major outages like this!
When I asked to speak to their manager, the guy who answered my call said, "No manager sir, what am I sitting here for?"
Hopefully their satellites start working soon
Hopefully they recruit people with basic common sense to handle customers' calls.
To get in touch with SUN Direct offices, use the 'Contact Us' page on their website.
They will reply.
Demand an extension in your subscriptions for the period for which you have not been receiving channels.
If you call customer care, they will tell you that no extension/refund is possible.
What is most irritating is that their customer care call center people have no idea about this and will tell you that they will do 'refresh/master refresh or factory default'. Neither do they have knowledge nor the courtesy to inform customers of major outages like this!
When I asked to speak to their manager, the guy who answered my call said, "No manager sir, what am I sitting here for?"
Hopefully their satellites start working soon
Hopefully they recruit people with basic common sense to handle customers' calls.
To get in touch with SUN Direct offices, use the 'Contact Us' page on their website.
They will reply.
Demand an extension in your subscriptions for the period for which you have not been receiving channels.
If you call customer care, they will tell you that no extension/refund is possible.
It is true fact.
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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I am a customer of Sun Direct, DTH card no. 1_[protected].There was a serious problem in the services that from 7th July 2010. There were no signal & frequency going below 10. It is continue till now i.e 10th July 2010. I requested to you please consider on this subject and give a content reply asap.
Best regards
Sunil Rana
Palampur, Himachal pardesh