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[Resolved]  Sun Direct Set Top Box — set top box

Sir, i am staying in velachery, chennai I took sun direct tv in july 2008 after paying Rs 2000 for connection for set top box and1 year subcription . The set top box is not working for the past 1 month .We repeatedly made complients, but no oneis coming to check the set top box . For the past 1 month we are not able to view channels, including pay chanels . It is inconvinient for the customer to give a unbranded set topbox, which was working for lessthan 3 months, we paid 1000Rs for set top box .
So the management should take necessary action to settle this matter.

Complaint marked as Resolved Aug 14, 2020
Complaint comments  16 CommentsShareTweet


Yes our Sun direct set up box also not working after 3 months.. Please take necessary action..
My Set Top Box also faces the same problem. There is not customer Service. When i called the Customer Care after 20 mins speech asked to contact distributor. When contacted Distributor they asked to contact Saidapet Office for Settop box problem. But when i went there they told they will not see this box you have to go to Kottivakkam. When called Kottivakkam they said they will come. But no improvements. Very Worst Service

The TwoDays My home sun direct Set box isnot working. i called the Customer Care after 20 mins speech asked to contact distributor.

my locate for Tambaram . so pls help for nearst service centre. Address & phone number.
i purchased sundirect set top box from dealer . but it set box picture is very poor . there are no good colour and sound. it is very bad service plz you do not purchase sundirect connection it is vest

k srinivas 7-86
sardar patel nagar
please i have sundirect set box prablem please call [protected]
I have given a complaint one month ago for most of the channels not displayed after satellite change. The customer service has assured that some one will look in to the issue but no technician came for realignment. When I contacted the Velachery distributor they are asking for Rs.200/- for realignment even though the same is mentioned as free. Also I see that SuntV is deducting extra amount when we deposit via their website. Very poor and atrocious service.

Yes, they are cheats. Mine has stopped working for 1 month now. I took annual subscription and the Customer Care gives some complaint number when you call. The next time, you mention it, they will say such a complaint number does not exist at all. Hope DoT or someone looks at such things as well. This is white collar cheating and they deserve to be thrown to jail. It has happened in Bangalore. After 18 days a technician came and adjusted the antenna, but still not working. He blames the F box software and asks us to upgrade it
Iam anju from amberpet in hyderabad .For the past two months Iam unable to see any of the channels ."E37-32 unscrambled" is the message that is being displayed on the screen.I have registered many complaints by calling 39407575 and 39409595 and they give some complaint no.But they never solve our problem
They told that I will get the channels only if we change the angle of alignment of the dish also they told that they will send some technician to do the same but till now no technician has turned up to my house. It is really ridiculous on the part of Sun Direct.I hope that i may get some response from the behalf of SunDirect!My smart card number is[protected]R.Please don't irritate customers like us i.e the humble request whch i have!!!
Dear Sir
Am residing at east thambaram of TN. Self purchased a set of box yesterday and just after installation i touched the box and got shock- I tested with line tester and found it is glowing. luckly they service center took the phone and guide me to chage the direction of plug -but no use.they are suggesting me that it will be there since the box is using two way plug-Pl guide me if any body is facing the same problem. it is very unfortunate that i didnt see a single picture in my TV because of this and I am struggling to get it replaced-Be very careful with sundirect when you buy


We have taken sundirect 5 months before. Set up box having complaint from next day and they are not accesible to do it. Once one guy came and taken 150 from us and same complaint persisting. Very sad to say that this is a total loss for us
I more than agree on the poor quality of service that Sun offers. It is pathetic to say the least. Sun is helping Tatasky to prosper out of sheer frustration of its customers. SUN is by far the WORST I have come across and will ever come across. What a lousy service, my God!!! I really wonder how they even have customers.

Sundirect — Poor Quality sound

Sundirect offers digital quality sound to their channels but malayalam channels like Asianet & Asianet Plus have very low sound than normal & Amrita TV have roaring sound.We complaint so many times to Sun Direct, they do not take any actions for the problem.Pls help for solving this..
The Customer Care of Sun DTH is possibly the worst. The Customer Care link on their Sun Direct website goes to a blank page - so much for customercare!!!

The nodal officer contact number 44676767 is answered directly as Sun Direct, the moment you state you have a complaint, they re-direct you to an extension, which is never picked up.

Sun DTH is a bunch of crooks, who do not care about their customers

Sun Direct — set box

hai set box no is [protected] .my comliant is set box is not working in last 6 days and i am compliant in custamer care 2-3 times .my complint no is 1#[protected].nobody not any respond in my complant ........worst coustomer care service and lost my money ........

balance I want now by balance

Gantal reddy wlo shantha reddy card no [protected] pls message or mali it [protected] They not give inofromation also pls .

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    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028