[Resolved]  Sun Dth — Charging without SERVICE and complaint not attended after 144 hours

Address:

Maharashtra

I have a SUN DTH connection,with smart card no:[protected].

I have recharged Rs.246/- on 05/02/'12.


{[protected]:19:41 PM Top Up123

[protected]:21:32 PM Top Up123}

immediately Rs.133.98/- was debited from my a/c.for the following plan.



{Plan Name Product Name Charged Detail Purchased Detail
Malayalam Basic Subscription Package 25 Days Renewal Malayalam Basic Subscription 25 Days Renewal [protected] to[protected] [protected] to Never End}



Since I was not getting any channels,i have checked the set up box setting and the DVB Client Service is showing,
Global Service Status [ No Service]
Internal Status [No Service ]
EMM source [ No Service ]
Immediately,I have filed a complaint with sun dth customer service,phn.no.39407575,and my complaint was registered against complaint no.1-[protected],and I have been informed that,my complaint would be attended. with in 24 hours.Since the said complaint was not attended,even after 48 hours,I have called up the customer care many times and spoken to many customer service executives,named,Mr.Ravi,Tapan,Ajay,and Mr.Vinod (technical dept) and Ms.Sheefali and Mr.Shammi [Senior executives],and to many more.
Till now the said complaint not even attended and no service is provided,SUN DTH cannot charge me and they should not be allowed to cheat any customer in future.
I am supposed to pay for their service and since no service is provided,they cannot charge me and the amount debited,from my a/c should be credited with immediate effect and the concerned authority should take necessary action against SUN DTH for cheating the customers,by giving false information and promises.