[Resolved]  ICICI Prudential Life Insurance — Surrendered policy amount not given

Hi,

I have surrendered ICICI Prudential policy with policy number 05393012 on 20th November, but till date I haven't received the amount.
Below are the details
1. On 20th November I have surrendered the policy, by providing one cancelled cherub so that the amount can be credited to my savings account
2. But the amount has not been credited to my account and sent a cherub (cheque no -409422) to my invalid residential address
3. The cheque got returned back to ICICI Pru Life Mumbai branch
4. I got a message stating the cheque has been returned back, so I submitted request in Secunderabad ICICI Pru life branch stating send the new cheque to ICICI Pru Life Chandanagar branch which is near to my address.
5. I collected the cheque on 27th November from chandanagr branch (The cheque is on my name), and credited the cheque in my savings account, but the cheque got dishonored because that is the previously cancelled cheque (cheque no -409422).
6. Again I contacted chandanagr ICICI Pru life on 1st week of December, they said one new cheque will be issued to me in 3 days and they will call me once the cheque is received by the branch.
7. till 22nd December I haven't get any reply from Chandanagr branch, so I went on 22nd December to know the status of my policy request, the most irritating thing here is, the cheque has been sent on 7th December but the employees in chandanagr branch has not been called me.
8. When I got the cheque the cheque is issued on “ICICI Home Finance" which is useless for me.
9. Now they are saying that the money will be given to ICICI Home Finance and the Home Finance will credit in my account
10. When today on 29th December when I called they were saying they don't have any idea.