[Resolved]  Suzuki Gs150r — Tank rust on Suzuki GS150R motorcycle

Address:

Mumbai Suburban, Maharashtra

I am facing a petrol tank rusting problem. The neck of the petrol tank has rusted and now there is a visible hole near the neck. This rusting was reported many times to the service centre. The service centre used to clean the tank with some liquid/paste.

I went to the service centre to report about the hole in the petrol tank. I was told that the tank has to be replaced and since there have been few service lapses I would have to pay the cost of replacing the tank. My argument is that I have been reporting the tank rust problem on a regular basis to the service centre. Why was tank replacement not considered earlier at the service time.

This is a manufacturing defect. A lot of other customers have faced a similar problem. The vehicle was purchased on 4-June-2010 and has a 2 year warranty but due to service lapse, Suzuki Motorcycles does not consider it under warranty.

I reported the problem to Suzuki Motorcycles by registering a complaint on its website and also sent the complaint by fax. Since I did not receive any reply I called to find out the status of the complaint and was told that the vehicle is not under warranty due to service lapse. I asked them to give me the same reply in writing since I had also faxed them a complaint. Even this was denied with the reason that the company does not have a "process" in place to answer customer complaints in writing.

Nohez
Email: [protected]@gmail.com