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[Resolved]  Symphony Air Cooler / Hi Cool — Water pump not working properly

Cost of Symphony coolers are much more than the other brand of assembled coolers. Symphony must ensure that the coolers should run properly after warranty period. I am also suffering from poor respond of the service centre (Lucknow). I have purchased HiCool cooler from M/s Iron Products, Latouch Rd., Lko in June-07 and due to poor design of humidity control system there is certain chances of system failure. There are two switches (electrical) in this cooler one is for fan and another for cooling and swing operation. For cooling purpose it is required to make Humidity Control switch in ON position simultaneously with cooling switch. Since, Humidity control switch is situated in a covered box, there is a possibility to over look this switch when Cooling swtch is operated.[protected]My Cooler have not been attended yet inspite of reminders. It is requested to rectify my cooler on top priority FREE OF COST and note that such type of faulty design should not be tried at the cost of custemer.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet


I have purchased Symphony Hi Cool Cooler, and its almost 2 years but hardly used for 6 to 8 months during this period, but now the pump is not working and when checked with service center they are not giving warranty for the parts replaced why is it so, the parts are supplied by the company and replaced by your own technicians. Secondly the Price list on the net supplied by the company defers in reality when asked to pay.

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    Symphony Limited Phone
    +91 79 6621 1111
    Symphony Limited Address
    Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054