Symphony Limited Complaints & Reviews

I purchase symphany winter 80xl i+ model cooler from retails kiran furniture bhusawal maharashtra after month pump does not working just vibrating sound occurred service engineer came after call to retailer but he does not resolved my issue yet and also je don't have any proper knowledge about to service cooler and also raised more trouble with my cooler i stuck and bad experiences from their service and complete feel waste of my money and time. Because no more fill like winter with this cooler now whether I replaced this cooler with my old traditional desert and now I remember my old desert cooler

Hi,

My name is Rajesh Kumar (mobile number[protected] and I bought a Symphony Air Cooler (HiCool 45T) from Electronic Palace, Dwarka, New Delhi on 24th August 2021.

This cooler started giving me trouble on 15 th April 2022, wherein the front wheel on the right side of the cooler started coming out byitself and the cooler would fall because if dis-balancing. I contacted the customer care for the problem and the ticket was raised vide Request No. ND[protected] dated 15th Spril 2022. The technician attended my house and said there was some issue with the wheel and hence he replaced the wheel, I told him there is a crack in the slot wherein the wheel fits in th body of the cooler and that seems to loosen the grip of the wheel part because of which the wheel gets dis-balanced and tends to bend and come out of the slot. The technician said the new wheel will coleve the problem. I said as long as his changing the wheel idea helps solve the problem, I am ok with it.

After three weeks on 5th May 2022, the same problem again came up wherein the right wheel again started to come off and the cooler would get dis-balanced and tend to bend and about to fall down. I raised a complaint with Symphony Customer Care on 6th May 2022 vide Request No. ND[protected] dated 6th AMy 2022. The wheel was again coming off and it was because the earlier crack in the body of the cooler wherein the wheel fits in has now further increased in size.The technician from Symphony (Mr. Manoj, Mobile no- [protected]) called me to know the problem with the air cooler I have been facing. The moment I told him the problem, he said that the plastic part is not covered in the Warranty and hence I will have to pay extra for it. I told him, this is a clear case if "MANUFACTURING DEFECT" and so it was not my fault as a customer so the part would be changed free of cost by the company. To which he argued that as company policy he cannot change it free of cost. I called up the customer service to complaint against what the technician had told me. The worst part is, customer service executive named "PRINCE" whom i spoke with at around 11am, also gave me the same argument that no plastic part is covered in the warranty even though I have bought the in August 2021 (within Warranty period). The surprising thing is that the entire body of the Symphony Air Cooler is made of plastic, so does that mean if tomorrow any crack in the body the cooler starts pouring out water from the tank./ body of the water cooler will also not be covered. It is nothing but fooling and deceiving the customer. Such a callous and apathetic attitude is not expected from a brand like "Symphnoy Limited" . If that is the situation, I am sorry to say that "Symphony" is the worst company I have bought any product from.

I would like Symphony company to get this defective part of the cooler replaced at the earliest or else I will file a complaint against Symphony Limited in the Consumer Court to get my right as a customer and also ensure that I put this entire incident / experience on the facebook alongwith a video of the defective part on the you tube channel which the whole country will see and get to know the reality of how symhony cheats its customers. I will also post a complaint against Symphony on Consumer Complaints Board so that the online population and customers in India get to know how inferior quality products Symphony has started manufacturing. I will give a two days time for Symphony to get my problem solved failing which I will put in a complaint against Symphony Limited with all the proofs and images in the Consumer Court which will be really bad for the reputation of a big brand like Symphony.

I have attached the images of the broken part for your reference along with the invoice if your company wants to solve issues for its customer.

Rajesh Kumar
[protected]

I would like to tell here that my symphony air cooler ..model ICE CUBE 27..fans has been damaged..and no one is attending complaints related to in symphony service center Aurangabad, bihar. I called multiple times to service center and also logged complain in symphony customer care. But no one resolving my issue.

I want exchange of diet 50i because air throw is very less and not sufficient for my room.
I ordered it from symphony website.
Trying to talk to their executives but they didn't help
My order no is 24434

I have requested for repair of my cooler on 20 April 2022, till it was not get repaired due unavailability of PCB, accessories, and not action taken by company as I have filled complaint number [ID: 3180952] .it is very unfortunate to say that customer service by symphony is zero percent helpful towards customer.

Hopeless service and hopeless people come from hopeless symphony,
Nothing is perfect, but the way service people cheat, mislead and without addressing the issue, they will close your complaint.
Very pathetic useless service from day one.
Brought new symphony Jumbo 70 G, had a product defect from the company, raised a complaint, hoping to get solution, I'm 101% sure you will not get solution and your complaint will be closed without resolving and service boy will give promises to resolve the issue, after 4pm they will keep mobile switched off, very hopeless people and hopeless service team in
district- Kalaburagi,
State- Karnataka, India.

I booked Symphony diet 50l tower cooler on 18th April and cancelled after reading reviews. but I still didn't receive my refund for my cancellation.
no customer service was able to help.
no email or phone follow up on issues from the symphony.
order id:23009
cancelled on 18th April

It's not even a month the pump is not working, i have not expected such a low quality product from this brand even after spending ton of money we are just engaged in their fauty product and useless service, which only god knows when they are actually going to resolve.

I have taken symphony cooler on 30 March 2022 within 1 month cooler. Stop cooling after registering complain on 28april2022 no action taken place till 1 may 2022

My cooler under warranty but cooling issue yet not solve and web site not accepting complain

I have requested for repair of my symphony cooler to nashik service centre, he asked for some parts required to be demanded, (PCB), Still 21 Pril he was given any update and not attending calls, required prompt action.

I have requested for my symphony cooler to nashik service centre, he asked for some parts required to be demanded, (PCB), Still 21 Pril he was given any update and not attending calls, required prompt action.

Product - Symphony Movicool L65i-S Cooler
Order No : #7122-1

Sharing my bad experience in order for others to safeguard themselves from the trouble I'm facing after selecting to buy this product from this (https://shop.symphonylimited.com/products/symphony-movicool-l-65i-s-large-space...⇄ website.

So, I received this product on 17th march and the next day, I realized that this delivered...

Recently had problem with water pump so raised a complaint with Symphony. Symphony service partner has reached out to me for the same. Service partner number is +[protected]. He sent a technician to my home to solve water pump issue.

Technician no is[protected]. He came to my house on April 5, 2022, replaced water pump and Honey comb pad. He said water pump will have one year warranty. For this they have charged 2500/- rupees (950/- for water pump, 1250/- for honey comb pad and 300/- for visiting charges).

Paid over GPay and when I ask for bill details he said will over whats app.

Now within 20 days water pump is not working and as it is recently replaced it has warranty as well. I’ve reached above mentioned service partner +[protected] and he not responding properly even after multiple follow ups. And now both technician and service provider both kept phones in switched off mode.

I am not getting authorized repairer at Hyderabad to repairer my cooler

A technician came home to repair the cooler and its pump. He installed a faulty pump that stopped owrking next day. He never answered calls or checked it again. Your company is the worst that only cheats people, so is your customer care. The worst experience has been with you guys. Absolutely no customer complaint resolution.

I either want full refund or want the technician to come again and correct the cooler.

I have purchased a new cooler last month and with in one month the cooler pump has stopped working. We have raise the request with costumer care from one week, but they have not fix the problem yet.

The service person visited home once and fixed the issue in afternoon. The cooler pump stopped working again in evening. There looks to be some basic defect in the cooler unit we have purchased.

Not sure if it was worth spending 10K+ on the cooler that worked for only one month. The cooler is in warranty, but getting it fixed is becoming a nigh mare.

Sir Please provide my GST Number Bill because I am Clem my GST ITC.i have already mention my furm GST number but sand me unregistered invoice.also two part delevery and box was demage condition I have not opan my parsal frist solve my GST Invoice issue

I ordered sumo 115XL air cooler and received it without moving wheels. I'm calling to customer care but no proper response. It is truly ridiculous. Kindly request symphony to replace the product as early as possible.

I purchased a symphony air cooler on 16th April through Reliance digital which is 4 days today I check in my status it is written that it is shipped and I am tracking then no update is showing. I am looking at this, I talked to customer care, they speak daily, today you will get customer care service is so useless, can not expect such service, never seen such service which customer care does not have any update, that is no valid region And when I booked the product, even after my order was canceled, the order was booked, first showed this invoice, later it is showing shipped, you give the solution as soon as possible, I am worried about your service.

Order I'd - RDF31050618

Regards
Nandan Kumar Jha