T24 Mobile — Not yet replace my sim since 36 hours

Address:

Mumbai City, Maharashtra

My sim had been rejected on wednesday 20th march 2013. I went to the big bazaar in r-city ghatkopar and was requested by the t24 officials to get my sim replaced. On saturday 23rd march 2013 i gave all the necessary documents. I was given a replacement sim which was not yet activated and was said that the sim will get activated by monday evening 25th march 2013. When it ws tuesday evening and still the sim was not activated, i called the customer care and they said that the status of my sim is still not activated and not replaced. Is this is the service which t24, the docomo initiative, gives? It really makes the customer fed up! How many times should the customer remind the officials to do their work?? Its sad to see this condition in our country. I want myself to be helped in such a condition so that my sim gets activated again. It has been really long i have been waiting for my service!