[Resolved]  Tanishq — poor quality and wrong product information

Address:

Vellore, Tamil Nadu

I am extremely disappointed with the quality of the product I recently purchased. It is most unlike a Tanishq product. Details are as follows:-
PRODUCT CODE-510281FBALAAPL; INVOICE No CRB/ CM 4325 dated 09 Aug 11; STORE ADD- Titan Industries Limited, Crown Court 34, Cathedral Road, Chennai-600086; LOYALTY ID-[protected].

I purchased the ring on 09 Aug 11 and after wearing it only for ONE DAY, the product gave way. I had liked the design very much and I had categorically asked the Sales person about how the pearl was attached to the ring- whether glued on or soldered with golden wire. I was told that it was soldered but the gold stud 'supposedly' holding the pearl, gave way which is clearly indicative that it was glued on and NOT soldered into the pearl as was told. This seems to be a major design defect that needs to be addressed by your team at the earliest.

I am appalled at the poor quality of the workmanship. I am residing at Arakkonam which is 100 km from the Store of purchase. When I called up the store, I was advised to bring the ring to the store within 7 days due to the store policy. This premature failure on account of either defective design or poor workmanship has caused unwanted stress in my life and warrants me to travel 100 km for no fault of mine

Regards

Rashmi Prasad
[protected]@gmail.com
[protected]