[Resolved]  Tanishq — Terrible customer experience

Address:

Cuttack, Odisha

Terrible Tanishq Experience: We recently purchased a gold chain for my 4 year old son from Tanishq at Cuttack, Orissa. Tanishq gives a 7 days full refund guarantee. Since this was for an occasion, my son did not wear it for some days (until 7 days). When he started wearing (probably around 7th or 8th day), he complained some irritation around the neck area and when we looked at the chain, it had broken parts (more than 1) that was pinching his neck. My wife took it to the Cuttack Tanishq store (probably on 10th or 12th day after purchase). We did not want to get the refund, but to get the credit from Cuttack Tanishq so that we can purchase at Bhubaneswar Tanishq, where we believed better collection was available. Initially, Cuttack Tanishq told my wife that nothing is possible, and we have to lose the making charge (just get credit for the gold - which is a normal process of exchange for old jewelry). When insisted that this is manufacturing defect, and we could not have known within 7 days since we bought this for an occasion and after talking to manager of the store (and waste around 2 hours of our precious time) they suggested that they will send this information to their Bangalore office and wait to get approval for full credit, which will come in 2 to 3 days. Also we have to buy from that same store (Cuttack), not from Bhubaneswar (I guess Tanishq claims that you can purchase from any store and exchange at any other). If we have to buy it from BBSR, then that store has to send to Cuttack store and we make the final purchase (or exchange) from Cuttack store. Anyway, we have to wait for 3 days and also not sure of whether the approval will come. The experience also does not end there - we expect some more horrible experience when we go to BBSR store and Cuttack store to get the exchange (in case the approval comes).

I would like to share this experience with all my friends in facebook so that you are careful in making purchasing decision from Tanishq. My brother-in-law had a similar issue with another local Jewelry shop in Bhubaneswar and the local shop gave full credit (exchange with another jewelry) within a month (at least after 15 days of the original purchase).