[Resolved]  Tata Aig — HSBC fails to keep commitments

I am a Power Vantage customer at HSBC (BBD Bag, Kolkata Branch), My Relationship Manager (RM) is apparently M/s Moulik, Samik Dutta since 2008. In spite of commitments, I have never received RM support or HSBC Premiere Service in last 2 years; I have to nearly force them to do a thing.

Following issues have annoyed me: -

1) I have to send multiple SMS to get the attention of the RM or his senior & he reacts at the instance of his senior. Never advices on investment opportunities, neither received Policy/MF statement updates. He has an email provided by the HSBC that bounces.

2) Committed to provide updates on the financial front but never done so other than selling a new insurance last month by simple tactics of doing FNP. He had no idea as to what are the commitments of the customer. Even the names in the MF are wrong!

3) RM guided to buy a TATA-AIG Policy with 0.75L annual premium. He never reported the break-up of HSBC-TATA-AIG, neither guided on post break-up customer support. During my visit to Kolkata, I had to personally visit the TATA-AIG, Kolkata Customer-care hub, queue for hours and acquire Statements, deposit premium cheques / cash.

4) Moulik guided to invest more than 3L in mutual funds during Jan-08. He never sent me the MF statements with the plea that email statements are forbidden. He was asked to sell them quick but he never went for redemption before the market crash.

5) The TATA-AIG policy sold to me (Invest Assure Gold) had lots of 'hidden' facts which was never told to me as found from the Policy kit and had no option to correct/revert back. I strongly feel I was deceived and there is a system of ingrained corruption with the RM system.

6) The present RM has even expressed his inability to get these statements saying that they have parted.

6) I am getting calls from different offices of the TATA AIG that my next premium due but no one is there to send the actual statements & original receipts.

7) My appeal to the corporate office of the TATA AIG remains unanswered.

Beware of these two companies!