Address: | South 24 Parganas, West Bengal |
Dear sir,
I am a customer of TATAAIG since 2004 and there are 4 (four) policy going on in my name.
On early of December, 2011, I got a call from Mr. Souparna Rakshit (Mo# [protected]) that my policy# U[protected] is not performing well and they have better option for me. So he requested me for an appointment and he came to my home along with his college Debamitra Biswas (Mo#[protected]).
They asked me to surrender my old policy# U[protected] and total fund will be reinvested in a new fund.
They told me that for the new fund I have to pay premium for only one time and I don’t have to pay any premium for next years.
However after 3 years I can withdrawal my full amount.
But later on I came to know that the benefits of new policy are totally different that they had explained to me.
So I cancelled my new policy#U[protected], after requesting your employees for more than 100 times.
Then they asked me to write a mail to them that I have a requirement of fund, and then only they can cancel my policy. And I did the same.
I got a SMS on 07-January-2012 that my policy has been cancelled and I will return my full money with in 10 workings day.
Today is 10th of February-2012, still now I not received and cheque /draft/bank credit.
I between I try to communicate your employees so many but they did not received my phone or not answered my SMS also.
Even I called to customer care help desk and logged a complain (complain#S[protected] on 31-January-2012, but my goodness no result.
This is the service that TATA-AIG is selling to the customer? Why there are so many fraud and dishonest employees in TATA?
I can not expect this type of service from a company like TATA.
Should I continue my others policies or this the indication that I should think about any other company for my new policy?
Seriously speaking I became frustrated and hopeless about your service for the last 1 and half month.
Could you please let me know when can I return back my money?
.
Thanking you,
Bappaditya Patra
[protected]
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